From the Disputes endpoint, you can retrieve a list of all disputes for a specified business.
|string||Identifier of the dispute|
|orderRef||string||Reference to the order associated with the dispute.|
|totalAmount||decimal||The total amount disputed by the cardholder.|
|currencyRef||Reference Types||Currency of the dispute.|
|string||Current status of a dispute.|
|string||Current reason of a dispute.|
|Date when the next action in the dispute resolution is due.|
|Date the dispute was recorded in the commerce platform.|
evidenceRequired- The dispute has been open and needs an evidence submission.
inquiryProcessing- Inquiry evidence has been submitted and the bank is processing the inquiry.
processing- Dispute evidence has been submitted and the bank is processing the dispute.
inquiryClosed- The inquiry is complete.
chargeRefunded- The merchant refunded the inquiry amount.
inquiryAccepted- The merchant has accepted the dispute as being valid.
inquiryWon- The cardholder's bank reached a final decision in the merchant's favour.
inquiryLost- The cardholder's bank reached a final decision in the buyer's favour.
unknown- Railz is unable to identify the dispute status.
bankNotProcessed- The customer's bank cannot process the charge.
creditNotProcessed- The customer claims that the purchased product was returned or the transaction was otherwise cancelled, but the merchant has not yet provided a refund or credit.
debitNotAuthorized- The customer's bank cannot proceed with the debit since it has not been authorized.
duplicate- The customer claims they were charged multiple times for the same product or service.
fraudulent- The cardholder claims that they didn't authorize the payment.
general- The dispute is uncategorized, so the merchant should contact the customer for additional details to find out why the payment was disputed.
incorrectAccountDetails- The customer account associated with the purchase is incorrect.
insufficientFunds- The customer's bank account has insufficient funds.
productNotReceived- The customer claims they did not receive the products or services purchased.
productUnacceptable- The product or service was received but was defective, damaged, or not as described.
subscriptionCanceled- The customer claims that the merchant continued to charge them after a subscription was cancelled.
unrecognized- The customer doesn't recognize the payment appearing on their card statement.
unknown- Railz is unable to identify the dispute reason.